What families say about working with us.
The situations clients describe below are ones our services are built for — estate administration where the clerical preparation was holding things up, or a wish to build something that would outlast the current need.
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Zainab Ahmad
Executor · Melaka
I came to Threadstone three weeks after my father passed, with a stack of papers and no idea what was needed by Amanah Raya. Noraini walked me through what they had done for similar situations and the scope of the preparation engagement. The fortnightly notes were more useful than I expected — they told me what had been done and what was still pending, which made conversations with the rest of my family much easier.
July 2025
Loh Hwee Chin
Family member · Melaka
We commissioned the registry build for my late grandmother's papers, which included land titles from before Malaysia's independence, old insurance policies and handwritten correspondence in three languages. Ahmad's team catalogued everything under a reference system that is simple enough for my cousins to use. The oral history recordings were something none of us had thought to do on our own — they are the most valuable part of the whole archive.
June 2025
Ravi Subramaniam
Executor · Melaka
The retention sheet was my starting point. I had not expected it to be particularly revealing — I thought I had a reasonable sense of what papers my parents kept. The gaps list at the end was a surprise: several categories I had assumed were in order were either missing entirely or in a location no one remembered. That list probably saved six months of unnecessary searching later.
July 2025
Nurul Izati
Estate administrator · Muar
I work alongside a solicitor who handles the legal side of estate matters, and I referred a family to Threadstone when it was clear that the document preparation was what was taking time — not the legal work. The closing file they produced made the subsequent legal submissions straightforward. The separation of clerical and legal work made sense for this client, and it worked.
June 2025
Tan Kok Wei
Family member · Melaka
What I appreciated was that Threadstone was upfront about what they do not do. They are not providing legal advice, they are not speaking to institutions on your behalf, and they told me that from the first conversation. I had spoken to two other services before that were vague about their role. That clarity was a factor in choosing them — and the work itself was thorough and on time.
July 2025
Fatimah Razali
Executor · Alor Gajah
The attestation coordination was the part of the preparation engagement I found most valuable. I did not know how many copies each institution would want certified, or where to take them. Xiu Ying handled all of that and scheduled the appointments so we did not have to make multiple trips. The correspondence log made it easy to track what had been certified and what was still outstanding.
June 2025
Engagements in detail
Preparation engagement for a multi-institution estate, Melaka — 2025
Situation
A family dealing with an estate that included a house, a joint bank account, EPF savings, a life insurance policy and a vehicle. Five institutions had to be approached in sequence. The family had located most of the relevant documents but had no system for preparing the submission sets or coordinating attestation.
What we did
Prepared five separate document sets, one for each institution, in the order each typically requests. Arranged two attestation sessions at a commissioner for oaths in Melaka town. Maintained a correspondence log tracking what had been sent to each institution and when responses were expected.
Outcome
All five institutions received their document sets within the eight-week engagement window. The family reported that the process felt manageable once the preparation work was handled. The closing file gave their solicitor a clear record of what had been submitted and when.
Multi-generation registry build for a Peranakan family, Melaka — 2024–2025
Situation
A family with records spanning four generations held in three locations in Melaka — some in Jawi, some in Chinese characters and some in English. No consistent numbering or naming system existed. The eldest daughter was concerned that she was the only family member who knew where everything was and what it meant.
What we did
Built a full registry across all three locations. Developed a reference convention that works regardless of the document's language. Conducted five oral history recording sessions across three family members. Held three facilitated meetings to bring the eldest daughter's two younger siblings into the system. Produced a custodianship protocol in plain English with a glossary of the reference codes.
Outcome
The registry was delivered with 312 catalogued items, six hours of recorded oral history, and a physical set in acid-free storage at the family home. All three siblings attended the final handover meeting. The custodianship protocol was described by the family as something they would have paid for on its own.
Retention sheet prior to estate planning, Melaka — 2025
Situation
A couple in their early sixties approaching an estate planning appointment with a solicitor realised they had no clear list of what documents they held, what the retention periods were, or whether anything was missing. They wanted a reference document before the appointment.
What we did
Completed the retention sheet engagement in eight working days. Identified seventeen document categories across the household. The gaps list flagged a missing insurance policy and a land title known to exist but not located. The storage location map showed that the couple held documents in four separate locations in the home.
Outcome
The couple attended their planning appointment with a clear written list of what they held, where it was kept, and what was missing. Their solicitor described the retention sheet as the best-prepared starting point they had seen from a client that year. The missing insurance policy was later located in a safe deposit box the couple had forgotten about.
What the record shows
170+
Retention sheets produced
84
Preparation engagements
31
Registry builds delivered
4.8/5
Average client satisfaction
Contact details
Phone
+60 6-317 4082Address
54 Jalan Bunga Raya, 75100 Melaka
Hours
Mon–Fri 9am–5:30pm
Sat 9am–1pm
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